Signing Up

Your email address and/or contact number will have been registered with DataBiz Solutions by your School in preparation for setting up your account.

Please request a Password by clicking on 'Sign Up', and provide your email address and contact number. If either are recognised, a password will be emailed to you (you can change that password to something more memorable later).

My email / contact number is not recognised

Make sure that the contact details you are providing are the same as those you originally provided to your School/Organisation. Check with your administrators to see what details they have on record for you - you may have changed your email address recently, for example.

My email address and Password are correct, but I can't log in

In almost every case, this is due to one of two factors:

• You are trying to log in from a place of work, where a security firewall is preventing your login details from being submitted.
• You are trying to log in using an older device, or an out-of-date browser. In the case of the latter, please note that we will not be extending support to such software in the future. You can (and should!) update your browser as soon as possible.

I never provided my School with my email address or mobile number

Your School's secretary / administrator will be able to take your contact details and add you as a user, at which point you can use our login form to request a password.

I never received my email

Check the following

• Check your Spam / Trash folder - if the emails are there, make sure to mark them as 'not spam' to avoid the same happening in the future.
• Check the spam settings for your email client (e.g. Outlook, GMail, etc.). Make sure that emails it thinks are spam are not automatically deleted!
• Check with your administration team that the email address on record for you is correctly spelled.
• Check with your administration team that you are selected for inclusion for emails being sent out for your child, and that your relationship is clearly defined.

While we can ensure that emails are sent successfully, the receiving of emails is outside our control. If the email you are waiting on is our sign-up email, your administrators can manually assign a password for you.

I've forgotten my Password

Your password is stored in a one-way encrypted format, so even DataBiz Solutions employees cannot know what it is. So, if you forget your password, just request a new one.

Go to our login page and click on the 'Forgotten password?' link. Enter your email address and mobile, and click 'Request Password'. A new password will be emailed to you.

How can I change my password or contact details?

Once you log in, click on the 'User' link (top right of your screen) to update your password.

On the same screen, you can update your email and mobile number, as well as other details. Note, however, that some Schools/Organisations do not allow guardians to update their contact details in this manner - if this is true in your case, you will need to contact your administrators instead.

What is my contact information used for?

DataBiz Solutions has only two purposes for your contact information:

• To match you with your User Account.
• To allow your School/Organisation to contact you with appropriate email, SMS, or app notifications.

We do not use your information for any form of advertising, and we do not share or sell your information. Your details and those of your family members are only available to us, your School/Organisation, and you.

Who can see my family's information?

1. You, and any other persons identified by your School/Organisation as guardians for your children.
2. School/Organisation administrators and appropriate staff (as designated by the administrators).
3. Appropriate DataBiz Solutions employees.